Q1: Are you a mattress & bed factory or trading company?
A1: We are a professional mattress & bed manufacturer with over 18 years of export experience. We have complete production lines , stable capacity and strict quality control.
Q2: Can I customize size, logo, cover fabric and design?
A2: Yes, OEM & ODM are fully supported. We can customize mattress size, thickness, fabric pattern, zipper cover, embroidered logo, packing and firmness level as your request.
Q3: What is your MOQ for mattress & bed order?
A3: Regular size standard mattresses have low MOQ. Mixed container orders are acceptable. For customized items, the MOQ is negotiable for long-term partners.
Q4: Can I get a mattress & bed sample first?
A4: Mattress & bed samples are available. The sample cost and shipping fee are charged by buyer, and the sample fee will be deducted from your bulk order payment.
Q5: What certifications do your mattresses & bed have?
A5: Our mattresses & bed meet international safety and quality standards, including ISO9001, ISO14001,ISO45001,SGS,CertiPUR-US, CFR1633 fireproof standard and BS7177 fireproof standard for different markets.
Q6: How about mattress firmness? Can I choose soft / medium / hard?
A6: Sure. We provide multiple firmness options: soft, medium soft, medium, medium firm and hard to fit different sleeping habits and market demands.
Q7: What is your production lead time?
A7: Sample order or small batch order: 10–12 working days.Container orders: 12–15 working days.
Q8: What payment terms and shipping ways do you accept?
A8: We accept TT, LC, PayPal and Western Union.Shipping by sea, plane, railway and door-to-door delivery. We can quote the best shipping solution for your country.
Q9: What is your warranty and after-sales policy?
A9: We offer 20 years warranty for mattress and 5 years warranty for bed. For quality defects, we provide replacement parts, compensation or after-sales solutions.